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  1. Who is Dear Coco Chocolate?
  2. We are a boutique artisan chocolatier specializing in stunning, innovative small batch chocolates, handcrafted in Maryland with care and love, and designed to transport you around the world through your taste buds. Each of our chocolates is a journey and we invite you to explore every destination, whether familiar, exotic or unexpected. With so many different flavors and varieties of chocolates, you are sure to find many favorites to delight you.

  3. Do your chocolates contain milk, gluten, egg, nuts and soy?
  4. All Dear Coco chocolates are completely dairy and egg free.

    We check all of our ingredients carefully to ensure they contain no gluten and we produce all our chocolates in a dedicated gluten-free kitchen.

    Some of our chocolates contain peanuts and tree nuts; therefore, any of them may contain traces of nuts even if they are not an intended ingredient. If you have a nut allergy or have sensitivities to nuts, we strongly recommend that you do NOT eat our chocolates.

    All of our chocolates contain soy.

  5. Are your chocolates certified kosher?
  6. Yes! All Dear Coco chocolates are certified kosher pareve (non-dairy) under Star K. All of our packaging and/or labels are marked with the Star K kosher symbol.

  7. Are your chocolates vegan?
  8. Yes! As of October 2014 our entire line of chocolates (including truffles) is completely vegan. The only non-vegan ingredient used previously was honey; we now use organic non-GMO rice syrup, agave syrup and/or maple syrup instead.

  9. What is the shelf life of your chocolates?
  10. All Dear Coco premium chocolates are shipped fresh to you and we use no preservatives. Our Truffles and Hot Chocolate Spoons should be enjoyed as soon as possible, preferably within 4 weeks; our Toffee Chocolate Bars and Artisan Chocolate Tiles remain fresh for about 6 months when properly stored.

  11. How should I store my chocolates?
  12. Our chocolates should be stored at cool room temperature (ideally between 60 and 65 degrees F) in a dark dry place, preferably in a well-sealed container. You may prolong the freshness of your chocolates in their original closed packaging by sealing them in a heavy duty zip top bag and placing them in the refrigerator. Before enjoying, allow the chocolates to return to room temperature for their full expression of flavors and texture.

  13. What is chocolate bloom?
  14. There are two types of bloom: fat bloom (generally the more commonly recognized) and sugar bloom. Fat bloom is usually caused by excessive heat or cold which causes a whitish or grey film on the surface of the chocolate. Sugar bloom is generally caused by moisture and condensation which cause grains of sugar to appear on the surface of the chocolate. If your chocolates arrive looking slightly grey, do not throw them away! They are not moldy; chocolate with bloom is perfectly safe to eat and the flavor will not be affected. It just means that the temperature conditions in transit to you were not ideal for the chocolate.

  15. Do you take orders over the phone?
  16. Yes, if you prefer, we are happy to process your order over the phone. Please call us at 240-979-2626.

  17. How do I know my chocolates will arrive in good condition?
  18. Please refer to our Shipping Guidelines for recommended shipping transit times.

  19. When will my order ship?
  20. Once your order is placed, we will process it in the order received and ship as soon as possible, usually within 48-72 hours. We produce our chocolates fresh on an ongoing basis and ship them out as soon as they are ready. Please note that we only ship Mondays through Wednesdays to prevent our perishable chocolates from melting in a shipping warehouse over the weekend.

  21. What is your cancellation policy?
  22. If you must cancel your order, please contact us immediately. Once your order has shipped, it cannot be cancelled.

  23. Do you ship internationally?
  24. At this time, Dear Coco Chocolate only ships within the continental United States.

  25. Do you have a retail store?
  26. Dear Coco offers our chocolates online from our website, and at our retail partners listed on our Retail Partners page.

  27. How do I track my order?
  28. Click the "My Account" link at the top right hand side of our site to track your order. Alternatively, you can track your order with your FedEx tracking number here: http://www.fedex.com/Tracking.

  29. How do I buy/redeem a gift certificate?
  30. To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

  31. How do I use a coupon code?
  32. After adding items to your cart, click the " View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

  33. How do I create an account?
  34. 1) Click the "My Account" link at the top right side of our site.
    2) Enter your email address.
    3) Select "I am a new customer".

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  35. How do I edit my account information?
  36. Click the " My Account" link at the top right hand side of our site to edit your account information.

  37. How do I reset my password?
  38. Click the " My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

  39. What is your return policy?
  40. All sales are final and we carefully inspect every product we sell before it is shipped. If your chocolates are defective or damaged upon receipt, please contact us immediately after your package arrives. Shipping charges will not be refunded. Returned products must be in new, unused and uneaten condition for full refund.

  41. How do I know my order is secure?
  42. Dear Coco uses an SSL certificate to encrypt information at the time payments are submitted so your sensitive information remains private. Click on the "Lock" icon within your browser for details about the security of your connection.

If you have a question that has not been answered here, please contact us and we will be happy to assist you.



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