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  1. Who is Dear Coco Chocolate?
  2. We are an artisan chocolate company owned by a family who loves to eat chocolate and loves to travel, and loves to eat chocolate when we travel. We even cook and enjoy country-of-the-world feasts in our home! Our commitment is to provide you with fresh, quality handcrafted chocolate truffles designed to transport you around the world through your taste buds. In this way, we can fuse our love of travel, chocolate and global flavors, and you can share some of our favorite travel destinations through the culinary essences of the countries and regions our luscious chocolate truffles represent. Sometimes these destinations are familiar, sometimes fun, sometimes exotic, but always delicious.

  3. Do your truffles contain milk, gluten, egg, nuts and soy?
  4. Dear Coco truffles are completely dairy and egg free.

    We check all of our ingredients carefully to ensure they contain no gluten and we produce all our truffles in a dedicated gluten-free kitchen.

    Some of our truffles contain peanuts and tree nuts; therefore, any of our products may contain traces of nuts even if they are not an intended ingredient.

    All of our truffles do contain soy.

  5. Are your truffles certified kosher?
  6. Yes, all Dear Coco truffle flavors and collections are certified kosher pareve (non-dairy) under Star K. All of our packaging is marked with the Star K kosher symbol.

  7. Are your truffles vegan?
  8. All Dear Coco Chocolate truffles are vegan-friendly, and contain no egg, dairy or meat ingredients. However, we do use honey in our truffles.

  9. How should I store my chocolate truffles?
  10. Dear Coco Chocolate truffles should be stored at cool room temperature (ideally between 60 and 70 degrees F) in a dark dry place, preferably in a well-sealed container. Please do not store our chocolates in the refrigerator as they can be negatively impacted by the moisture there. Our truffles are best enjoyed at room temperature for the full expression of flavors and texture.

  11. What is the shelf life of the truffles?
  12. All Dear Coco premium chocolate truffles are shipped fresh to you. Since we use no preservatives, our truffles should be enjoyed as soon as possible, preferably within 4 weeks (if they last that long!).

  13. What is chocolate bloom?
  14. There are two types of bloom: fat bloom (generally the more commonly recognized) and sugar bloom. Fat bloom is usually caused by excessive heat or cold which causes a whitish or grey film on the surface of the chocolate. Sugar bloom is generally caused by moisture and condensation which cause grains of sugar to appear on the surface of the chocolate. If your chocolates arrive looking slightly grey, do not throw them away! They are not moldy; chocolate with bloom is perfectly safe to eat and the flavor will not be affected. It just means that the temperature conditions in transit to you were not ideal for the chocolate.

  15. Do you take orders over the phone?
  16. Yes, if you prefer, we are happy to process your order over the phone. Please call us at 240-979-2626.

  17. How do I know my truffles will arrive in good condition?
  18. Please refer to our Shipping Guidelines for recommended shipping.

  19. What is your cancellation policy?
  20. If you must cancel your order, please contact us immediately. Once your order has shipped, it cannot be cancelled.

  21. Do you ship internationally?
  22. At this time, Dear Coco Chocolate only ships within the continental United States.

  23. Do you have a retail store?
  24. Dear Coco offers our truffles online from our website, and at our retail partners listed on our Retail Partners page.

  25. How do I track my order?
  26. Click the "My Account" link at the top right hand side of our site to track your order. Alternatively, you can track your order with your FedEx tracking number here: http://www.fedex.com/Tracking.

  27. How do I buy/redeem a gift certificate?
  28. To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

  29. How do I use a coupon code?
  30. After adding items to your cart, click the " View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

  31. How do I create an account?
  32. 1) Click the "My Account" link at the top right side of our site.
    2) Enter your email address.
    3) Select "I am a new customer".

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  33. How do I edit my account information?
  34. Click the " My Account" link at the top right hand side of our site to edit your account information.

  35. How do I reset my password?
  36. Click the " My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

  37. When will my order ship?
  38. Once your order is placed, we will process it and ship out your chocolate truffles as soon as possible, within 72 hours. We produce our chocolates fresh on an ongoing basis, and ship them out as soon as they are ready.

  39. What is your return policy?
  40. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damanged upon receipt, please contact us immediately after your package arrives. Shipping charges will not be refunded. Returned products must be in new, unused and uneaten condition for full refund.

  41. How do I know my order is secure?
  42. Dear Coco uses an SSL certificate to encrypt information at the time payments are submitted so your sensitive information remains private. Click on the "Lock" icon within your browser for details about the security of your connection.

If you have a question that has not been answered here, please contact us and we will be happy to assist you.



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