1. Who is Dear Coco Chocolate?
  2. Thanks for asking! We are proud to be a boutique artisan chocolatier specializing in innovative luxury small batch chocolates, handcrafted in Maryland with care and love, and designed to transport you around the world through your taste buds. Each of our chocolates is a journey and we invite you to explore every destination, whether familiar, exotic or unexpected. With so many different flavors and varieties of chocolates, you are sure to find many favorites to delight you.

  3. Do your chocolates contain milk, gluten, egg, nuts and soy?
  4. All Dear Coco chocolates are completely dairy and egg free.

    We check all of our ingredients carefully to ensure they contain no gluten and we produce all our chocolates in a dedicated gluten-free kitchen.

    Some of our chocolates contain peanuts and tree nuts and we work with nuts throughout our kitchen; therefore, any of our chocolates may contain nuts even if they are not an intended ingredient. If you have a nut allergy or have sensitivities to nuts, we strongly recommend that you do not consume our chocolates due to the cross-exposure in our kitchen.

    All of our chocolates contain soy.

  5. Are your chocolates certified kosher?
  6. Yes! All Dear Coco chocolates are certified kosher pareve (non-dairy) under Star K. All of our packaging and/or labels are marked with the Star K kosher symbol.

  7. Are your chocolates vegan?
  8. Yes! As of October 2014 our entire line of chocolates (including truffles) is completely vegan. The only non-vegan ingredient used previously was honey; we now use organic non-GMO rice syrup, agave syrup and/or maple syrup instead.

  9. What is the shelf life of your chocolates?
  10. All Dear Coco premium chocolates are shipped fresh to you and we use no preservatives. Our Truffles, Caramel Turtles and Hot Chocolate Spoons should be enjoyed as soon as possible, preferably within 2 to 4 weeks; our Toffee Chocolate Bars and Artisan Chocolate Tiles remain fresh for 4 to 6 months when properly stored.

  11. How should I store my chocolates?
  12. Our chocolates should be stored at cool room temperature (ideally between 60 and 65 degrees F) in a dark dry place, preferably in a well-sealed container. You may prolong the freshness of your chocolates in their original closed packaging by sealing them in a heavy duty zip top bag and placing them in the refrigerator. Before enjoying, allow the chocolates to return to room temperature for their full expression of flavors and texture.

  13. What is chocolate bloom?
  14. There are two types of bloom: fat bloom (generally the more commonly recognized) and sugar bloom. Fat bloom is usually caused by excessive heat or cold which causes a whitish or grey film on the surface of the chocolate. Sugar bloom is generally caused by moisture and condensation which cause grains of sugar to appear on the surface of the chocolate. If your chocolates arrive looking slightly grey, do not throw them away! They are not moldy; chocolate with bloom is perfectly safe to eat and the flavor will not be affected. It just means that the temperature conditions in transit to you were not ideal for the chocolate.

  15. Do you take orders over the phone?
  16. Yes, if you prefer, we are happy to process your order over the phone. Please call us at 240-979-2626.

  17. How do I know my chocolates will arrive in good condition?
  18. Please refer to our Shipping Guidelines for recommended shipping transit times.

  19. When will my order ship?
  20. Once your order is placed, we will process it in the order received and ship as soon as possible, usually within 48-72 hours. We produce our chocolates fresh on an ongoing basis and ship them out as soon as they are ready. Please note that we only ship Mondays through Wednesdays to prevent our perishable chocolates from melting in a shipping warehouse over the weekend.

  21. What is your cancellation policy?
  22. If you must cancel your order, please contact us immediately. Once your order has shipped, it cannot be cancelled.

  23. Do you ship internationally?
  24. At this time, we only ship within the continental United States.

  25. Do you have a retail store?
  26. We offer our chocolates online from our website and at our retail partners listed on our Retail Partners page.

  27. What is your return policy?
  28. All sales are final and we carefully inspect every product we sell before it is shipped. If your chocolates are defective or damaged upon receipt, please contact us immediately after your package arrives. Shipping charges will not be refunded. Returned products must be in new, unused and uneaten condition for full refund.

If you have a question that has not been answered here, please contact us and we will be happy to assist you.